Empowerment and Partnership Is it Possible in the Academic Library?
The paper presents the idea of empowerment and partnership in the academic library. Some differences between classic and empowerment management and some important features of leadership are also pointed out in the study. Difficulties as well as benefits of participation in an academic library are shown in the second part of the paper. There are many areas in the academic library where empowerment and partnership could be successfully implemented in the management process.
There is an old dictum that says geniuses are able to learn from the mistakes of others, intelligent people from their own, and slowwitted people will simply never learn. It would be logical to assume that since other peoples mistakes can be beneficial to us, their knowledge, if reached for properly, should be even more valuable. That issue, i.e., the utilization of the coworkers knowledge in the processes of library management, is the subject matter of this paper.
The perception of leadership evolved extensively in the last century. The Taylorian concept of a machinist organisation put the leader in the central position, from which he could oversee, manage and supervise the stability of the processes in an organisation. The concept of an organisation seen as a living organism also attributed the greatest importance to the leader who was the brain in control of all the bodily functions. Those models served their purpose in the stable reality of the 20th century. However, as organisations face the changeable, often turbulent environment of the 21st century, the systems practical efficacy has greatly diminished. It seems that the solution lies in shifting the management model towards empowerment and partnership in the relationship between leaders and their subordinates who should be able to participate directly or not in decisionmaking processes. Certain elements of this approach are already successfully being implemented in a growing number of commercial institutions. It is often emphasized that a leader who chooses to surrender some of his authority in favour of the employees in fact gains power in the process . Indeed, the greater the autonomy, the broader the scope of communal control which is by far more effective than any managerial supervision. More independence allows the employees to appreciate their genuine input into the functional effectiveness of their organisation.
Academic libraries, whose organisational structure has for centuries remained highly complex and strictly hierarchical in nature, are now facing the necessity to transform the stable, traditional employee relationship towards greater flexibility and more varied operation. Is it possible, and if so, to what extent can power be delegated in the specific environment of an academic library? This paper attempts to address this and other similar issues as a voice in a broader discussion, for there is no doubt that the problem of empowerment involves numerous dangers not thoroughly discussed herein.
Why Does the Conventional Method of Library Management Need to be Altered?
The hierarchical system of relations between the superior and the subordinates still predominates the reality of academic libraries, both in respect to formal issues such as decision making and subordination as well as emotional relations such as the distance separating those on different levels in the hierarchy. In this type of a structure the management is responsible for planning and organisation (via detailed instructions), coordination, adjustment and control, while the staff are expected to follow and carry out the instructions. Communication takes place vertically and usually in only one direction (downwards), and those in charge are often unaware of the library users actual needs needs that are best recognised by the subordinates who directly handle the informationlibrary tasks. As the superior becomes overburdened with the decisionmaking tasks and overly involved in the management duties, his focus will be limited to the librarys current condition rather than the longterm, strategic considerations. On the other hand, subordinates who are merely informed of the needed and implemented changes but do not participate in their planning often tend to be distrustful and do not understand their causes or rationale, which leads to reluctance, passiveness or even resistance. As they are not directly responsible for a given activitys implementation (which lies solely with the departments executive) it may lead to their lesser involvement in the process and attempts to minimize the effort needed to complete certain tasks. Lack of shared responsibility and democratisation in the library also means weaker identification with the organisation and fragmentary perception of work, seen either through the prism of the given division or simply the currently performed tasks. Furthermore, a vertical organisational structure causes significant delays in the information flow, puts it in danger of distortion, leads to its filtering, whether intended or not, at every level of the hierarchy, hinders the processes of quick response to the varying environment and decreases the flexibility and dynamics of the structures. In a hierarchically organised library authority is derived mainly from the currently held position, title, experience and number of subordinates, rather than the actual leadership competence and ability to manage people and tasks.
The hierarchical organisational structure and the executive distance functioned fairly well in the last century with the consent of both the superiors and the subordinates. The subordinates were quite content and sadly in many cases still are with the stability and security gained at the expense of independence. This phenomenon (by no means limited to the library environment) is explained by Czeslaw Sikorski as the Polish mentality still influenced by the remnants of Socialism. Shyness, submissiveness and the ability to blend in, which guaranteed stability and security, became the ultimate virtues, and any attempt to change this culture of inertia is a task of great difficulty and poses quite a challenge for the employees and executives of academic libraries . This is a challenge which has to be faced.
Leadership Yes, but of what Sort?
In the face of the constantly changing environment in which a modern academic library has to operate, i.e., the continuously increasing pace of technological development, the evolution of higher education and the methods of scholarly communication, as well as of the methods of providing informationlibrary services to the ever more demanding and impatient users, it seems that libraries have no alternative but to develop towards employee participation. D.E. Riggs stresses the necessity of defining the roles and functions of library executive bodies in the 21st century. The focus in modern informationlibrary services falls on leadership rather than traditional management . Table 1 presents the most characteristic cultural features of the traditional system and the creative, empowermentbased method of library administration.
|Table 1: The most important features of two administrative methods in an academic library:|
Classic management and empowerment (authors analysis).
|Classic library management||Creative leadership and empowerment|
|direction and supervision||delegation of power in terms of the current activity|
|control and supervision||trust and truthfulness|
|focus on structures and functions||focus on people, their capital and tasks|
|questions: how and when?||questions: what and why?|
|acceptance of the status quo||acceptance of the challenges and changes|
|proper implementation of processes||implementation of proper (needed) processes|
|Employee||following executive instructions||participation in the formulation of instructions and following them|
|focus on performing tasks||performing tasks and initiative in terms of development of the institution|
|work in a group||work in a team|
|reliance on the experience, skills and knowledge||recognising the need for permanent training|
|trained to efficiently perform tasks||also trained to be a leader|
|Structure||vertical, complex hierarchy||flattened structure, elements of network and matrix structure|
|discipline and order||openness, greater independence in terms of performance and opinionmaking|
As confirmed by E.B. Zyberts study on the instances of mobbing in libraries (of various types), the predominating administrative styles in such institutions are still the firm management method and the executive force approach, while the democratised style remains in the minority (indicated by only 13.3 percent of respondents) .
It is this authors belief that in academic libraries of the 21st century, the main weight of executive approach must be shifted towards democratic empowerment leadership, where the leader, whose authority is derived from the actual skills and knowledge, may in fact be any of the employees, and the position may depend solely on the currently performed task. Providing library services in an efficient way depends to an increasing extent on not only good performance of tasks and executive orders, discipline and compliance, but also on the ability to think, share knowledge, opinions and ideas, to actively participate in the librarys life as well as contribute to the changes and innovations.
Leadership Yes, but of what Sort? Continued
Christi A. Olson and Paula M. Singer express similar views of the leadership function in a 21st century library. The authors strongly suggest the need for departing from fixed organisational structures and traditional, oneperson decisionmaking and converting libraries into complex, flexible, network organisations which will be able to utilize the new trends and adjust their structure accordingly. The key role in such organisations is played by the library leaders, who no longer issue simple commands or control their subordinates, but rather create strategies, structures and organisational culture which facilitate changes. Their role is to lead the employees into the reality of new opportunities and challenges . The authors postulate the rule of 3xC, i.e., contribution, connection and collaboration, which means that librarians participate actively in projects, tasks and decisionmaking processes; relations and networks are built between the employees; and above all, teamwork is the key organisational strategy . Based on the concept proposed by Olson and Singer, the features of creative and participating library management ought to be discussed in this study as well.
The leader in a 21st century library ought to assure that subordinates are broadly involved in the implementation of tasks and projects. He should be able to properly identify the skills, abilities and talents of the subordinates and to utilize them for the purposes of particular projects. The ability to perceive, utilize and appreciate the employees skills is one of the key elements of 21st century library leadership. Appreciated and motivated employees become more deeply involved in their tasks and the awareness of responsibility leads to greater diligence and the drive for perfection.
Participation in an organisation can be of one of two main types: nonmaterialistic or materialistic . Financial participation (e.g., in the form of a share in the profit or the capital stock) is not likely to take place in the case of academic libraries (possibly with the exception of private universities); nonmaterialistic participation, however, can safely be implemented in informationlibrary operations. Nonmaterialistic, decisionmaking participation may be both direct and indirect. Direct involvement in administration means that the subordinate becomes an equal and actual entity cocreating the given organisation, not only in formal and structural sense, but also in terms of decisionmaking processes . In a library, the above may take the form of autonomous teams or quality circles as well as regular or immediate staff meetings on various levels of authority, but also problem discussion groups online, where the management may post an unresolved issue or problem. Indirect, i.e., representational participation, involves a group of democratically elected representatives of the workforce, who are allowed into the decisionmaking and advisory bodies of the organisation. This may be accomplished by the employees participation in the main decisionmaking entities, such as the Library Council; their participation in councils and committees operating alongside the traditional executive structures and summoned on a cyclical or immediate basis as well as taskrelated assemblies relating to implementation of a certain project of solving a certain problem; the third form of representational participation includes all instances of trade union and association activities which may cooperate with the management on partnership basis in creating the mission, strategy and culture of the academic library.
It seems that in a library there is room particularly for the process of delegating authority to teams of representatives from various library branches. The specific environment of a library (such as the need for structural order, tradition, functionally organised processes, considerable importance of procedures, norms and standards) determines that the most beneficial and desirable method of joint administration by the management and working, task, problem and consultative teams, rather than including only selected individuals in the process.
Management theory literature distinguishes two types of participation: formal (legally sanctioned) and informal, which is based on the network of relations between the particular members of an organisation. Jerzy Mączyński points to a number of factors indicating far greater importance of informal participation in an organisation: the process of consulting the employees is then much more flexible and can easily adapt to the needs of a given situation (task, interpersonal relations, etc.) .
Whatever the form of participation, however, the library management ought to communicate their readiness to accept the opinions and points of view of the employees, to consider any suggestions and ideas concerning improvement of the librarys operations and to be open to contribution from all the employees or even to seek that contribution themselves when faced with a particular problem. They ought to create an environment of partnership and minimize the emotional distance which may lead to fear and reluctance of directly contacting the superior. Successful implementation of the participation methods will never be possible without the mutual consent of both the superior and the subordinates. Management has to show trust and allow the librarys employees to participate in decisionmaking processes at certain levels, while the librarians should be ready to accept the new challenge and change their perspective of the scope of their work and responsibility.
It should be underlined that nowadays empowerment of employees seems to be much easier than it used to be. Librarians are better educated, often hold unique qualifications and are prepared to efficiently direct their own actions . It is also more common for the profession to be chosen by people educated in it and willing to further develop in this field. J. Penc indicates that a growing number of people currently wish to have an active influence upon their professional lives, strive to free themselves from hegemonic ideologies, desire to experience the satisfaction of being creative and forming interpersonal relations based on voluntary, autonomous decisions, they wish to protect their inner intellectual independence and to articulate it in everyday activities . Does the above also refer to us librarians?
The ability to create interpersonal bonds is the main feature of leadership in the modern network reality and is directly related to the issue of empowerment and creating partnership relations between a librarian and management. Connection refers to creating desired interrelations, bonds between the employees of an organisation, which allow them to cooperate and work towards common goals. In libraries of the 21st century the applicable term should be power with rather than power over. Partnership, cooperation, teams formed around certain tasks and projects, network organisation of work are all examples of bonds created in a library, the main goal of which is to bring people together and combine their intellectual capital. The above refers to both tightening interpersonal bonds within the library as well as outside of it, such as creating networks and relations with representatives of other organisations and professions such as the parent university, other academic libraries of the given type or from the same region, scientific and research institutions, local and state authorities.
Collaboration is not a new concept in the organisation of informationlibrary services: sections, divisions, branches within which certain tasks are performed collectively have existed in libraries for years. However, when work in a group leads to a fragmentary perception of the library only in terms of advantages for the given organisational unit, if work in the division becomes more important than the general and strategic goals of the organisation as a whole, if it is based on passive participation and performance of only those duties which have been assigned personally, then it is necessary to redefine the nature of this cooperation. In the academic library there is room mainly for teamwork rather than group work, and the two vary considerably. A group cooperates mainly to exchange information and make decisions aiming to facilitate its members in performance of their duties, and the result of this activity is merely the sum of individual contributions of particular group members. A team, on the other hand, is a group of people who cooperate in order to reach a certain common goal, and the result of their activity is a positive synergic effect, where the input of particular team members generates greater effectiveness than that which would only be the sum of their efforts . Work in a library team requires active participation, sharing information and knowledge, combining various elements of the intellectual capital and creating new knowledge resources. Collaboration, partnership and creation of a community are key trends in modern librarianship. The collaboration should be based on certain crucial pillars, such as development of common goals, search for new solutions and creating an environment of trust and understanding .
A library manager who apart from the traditional managerial functions will also be able to implement the 3xC rule, will become an actual library leader in the uncertain and changeable reality of the 21st century.
Characteristics of a Leader in the 21st Century Library
Managerial activities in modern academic libraries should be based upon task implementation through stimulation and coordination of common efforts towards providing highquality informationlibrary services as well as developing and enriching the intellectual capacities of the employees. Academic libraries managers ought to become leaders who:
- facilitate the twodirectional, vertical and horizontal communication which allows them at all times to have full knowledge of the events taking place, and the employees to understand the rationale and meaning of every implemented change, innovation or activity
- set clear and unambiguous tasks for the teams and ensure that they follow the specified course of action (it is important for the employees to have a sense of stability obtained through specification of responsibility and deadlines)
- delegate authority to those with greater knowledge, better information and more time required to implement specific tasks
- motivate, support and supervise the empowered employees (particularly in the initial stage), constantly evaluate the results and award progress if possible, coordinate the activities, share their knowledge, experience and competence
- make decisions which cannot be made by others due to lack of time, knowledge or authority
- facilitate personal and professional development of their subordinates and utilize the organisational intellectual capital (support creativity, channel the organisational energies)
- build a partnership culture and create an environment of trust by sharing success and whenever possible information and knowledge .
Riggs postulates that we finally abandon the myth claiming that one has to be born a leader. Mental and physical capacity is important but not vital. Professional library leadership in the 21st century is mainly derived from life and professional experience, knowledge and competence as well as constant processes of selfdevelopment and learning. It manifests itself in vision, dreams, creativity, innovativeness and enterprise, strategic thinking, courage, truthfulness, trust, values, professional passion, care for the colleagues and subordinates, ability to communicate, aptitude for transformation and change as well as selfmotivation and the ability to motivate others .
A library leader in the 21st century is an expert seen as both the superior and a trustworthy specialist, who is able to provide support in the choice and perfection of the path leading to successful achievement of organisational goals. The determinant of leadership in future libraries ought to be the effectiveness of interpersonal cooperation.
Barriers to Employee Empowerment
As already mentioned, authority delegation in a library demands mutual acceptance and readiness to involve employees in the decisionmaking processes. Contrary to all appearances, the task is not as easy at it may seem, and in academic libraries which operate in organisational and cultural conditions originating from the previous century, it is even harder.
Three groups of difficulties can be enumerated which may hinder the implementation of partnership relationships in the organisation of academic library processes: personality barriers of the leader and the subordinates, cultural barriers, and formal barriers originating from the structure, lack of technical or financial resources, etc.
Personality barriers concern individual predispositions of particular people which may be beneficial or not in terms of serving as a leader in the organisation. There are employees who do not feel comfortable in positions of power, do not like making decisions and being responsible for anything, and who would not elect to put themselves in a situation which requires independence. Such attitudes are caused by a lack of selfconfidence — adverse experiences in the past, shortages in up to date and comprehensive knowledge — and often result in employees following orders rather than participating in their shaping. On the other hand, some people are socalled born leaders, who if given a certain amount of power are reluctant to share it with their employees and will also hesitate to give up the prestige they enjoy mainly due to their position. We all know that representatives of both of the groups are often found in our workplaces.
Cultural barriers originate from established common patterns of thinking and acting in an organisation, i.e., the organisational culture. The hierarchical culture which assumes unequal distribution of power in a library and acceptance of the same by the employees, the considerable emotional distance separating the superior from the subordinates, authority and power derived solely from the position and title held as well as the number of subordinates, are the main cultural barriers hampering the implementation of empowerment in an organisation. Another significant issue may the low tolerance to uncertainty which is characteristic of library organisational culture. Fear and anxiety experienced by employees in the face of new and unfamiliar situations, such as changes and innovations, will certainly not facilitate participation in decision making processes as it requires courage and selfesteem. Cultural barriers are difficult to minimise as they are usually deeply rooted in the employees collective mentality and often significantly support the organisational conditions of academic library operation.
Formal barriers may also impede empowerment considerably in a library. Inflexible, hierarchical organisational structure, poor technological facilities (which would permit, for example, creating virtual teams and sharing knowledge via the Internet), insufficient financial resources to utilise materialistic motivators or organise training courses are all examples of formal barriers which, although unquestionably important, are much easier to overcome than cultural and personality barriers. Table 2 presents a breakdown of the main barriers hindering employee participation in a library.
|Table 2: Barriers hindering power delegation in an academic library |
|Personality barriers||Cultural barriers||Formal barriers|
The key to overcoming most of the above difficulties, apart from implementing formal changes in the library and its structure, lies in reforming the organisational mentality of librarians and their work philosophy, that is, reshaping the organisational culture. Management should knowingly create the proper environment for partnership and cooperation, which will allow them to test and assess the abilities of the subordinates, undertake progressive challenges, facilitate participation in training courses and gradually assign managerial and leadership tasks to the employees . Such actions will enable the librarians to define their role and position in terms of the organisations mission, and their superiors to evaluate the intellectual capital they have at their disposal. Cultural intervention in terms of subjecting the employees includes: encouraging, mobilising, broadening the possibilities, inspiring, motivating, popularising the idea of cooperation and organising training courses.
Employee Subjectivity in an Academic Library
There are many empirically confirmed arguments supporting the need to empower employees in academic libraries. In her study of the effects of implementing the concept of organisational development (which includes the notion of employee empowerment) in the activity of American libraries, Karen Holloway identified its numerous advantages manifesting themselves in, for example, facilitation of inner organisational processes, development of training processes and improvement of the quality of services, and even in more rational financial policies(!) .
Research on commercial organisations indicates that employee subjectivity leads to:
- greater satisfaction from the performed work participation increases employee satisfaction in two ways: by providing them with the possibility of greater involvement and putting their abilities to use, as well as by allowing them to influence decisionmaking and cause it to better reflect their own needs.
- higher quality of the decisions made as long as the following optimum is kept: common goals of the individuals participating in the decisionmaking processes, comprehensive scope of their knowledge, the size of the group facilitating communication, existence of certain discrepancies in opinion (to prevent the so called group thinking syndrome) as well as the ability to reach consensus and think creatively.
- better employee motivation in implementing the decisions which is in fact a natural reaction to support the results of ones own labour, the feeling of ownership of the decisions is common, which in consequence reduces the resistance to them and ensures faster and more effective action.
- development of employees themselves, noted in their increasing decisionmaking abilities due to the groupwork nature of the processes as well as in strengthening the bond between the employees and the organisation .
With the encouraged sense of influence and causative power, the developing sense of selfesteem and competence, with the awareness of affiliation and interdependence and the discovery of ones own knowledge which offers a sense of security, the library exercising the empowerment style of management will be by far more likely to achieve success.
Studies of organisational culture performed by the author of this paper in selected Polish academic libraries indicate that the above mentioned benefits are highly unlikely to be seen in state university libraries.
Such facilities are characterised by the cultural profile of significant executive distance. The hierarchical structure was observed mainly in terms of power delegation, or in fact its virtual lack. Over 75 percent of the surveyed librarians working at state university libraries stated that all or nearly all decisions are made unilaterally by management. Only six percent confirmed that they often participate in the decisionmaking process, and no one indicated they did so on a permanent basis. The great executive distance seems to be accompanied also by significant, if slightly lesser, emotional distance between employees and management. Twentyfive percent of the respondents admitted that they never or rarely put forward their opinions to the superiors, and nearly half stated that they do it only occasionally. Nearly 43 percent admitted that there is a distance between management and the employees and that librarians are not free from emotional anxiety when contacting their superiors. It is manifested in the form in which the communication takes place, the use of titles and formal expressions. The authorities strong attachment to the power is confirmed by the fact that over 70 percent of the surveyed librarians claimed that the director is the only person managing the library. It points to strong authority of the management and possibly its legitimisation by the employees.
Considerably different results were obtained from the study of the cultural aspect of authority distance in private university libraries. The main discrepancy in this respect between private and state university libraries is found in the significant participation of private library employees in the decisionmaking process. As many as 81 percent of the librarians stated that such instances take place always, often, or sometimes. The contacts between the superiors and subordinates in private university libraries are less formalised. Eightytwo percent of the respondents indicated they experienced no anxiety when communicating with their superiors; the love of titles is much less frequent and the atmosphere is in general more friendly and informal.
What is interesting and particularly significant is the fact that the librarians express the desire to participate in the decisionmaking processes by declaring equivalent cultural preferences. The results were similar in the case of both types of libraries. In state university libraries 65 percent of the respondents expressed a wish to work in a library where they could participate in the decisionmaking process, and 81 percent of the respondents supported the notion of freedom in presenting their opinions to their superior. In private university libraries as many as 94 percent conveyed readiness to participate in the decisionmaking process and 88 percent admitted that they would like to freely express their opinions.
The above results suggest that the gravity of personality and cultural barriers is less than it may seem and that the implementation of elements of employee participation and empowerment in libraries is far from impossible.
To what extent can empowerment function in the academic library?
It seems that academic libraries have room mainly for delegation of authority to advisory and consultative teams, rather than to particular individuals. The days of individualist talents such as A. Einstein or K. Estreicher are gone. Currently success is the domain of wellcooperating teams which along with logical deduction are able to utilize the methods of creative thinking.
Undoubtedly employee participation in academic libraries can take place in consultative and advisory processes in problemsolving teams, committees or groups. Such organisational structures, whether permanent or temporary, should include representatives of various attitudes and points of view within the library. From the perspective of the efficient organisation of work, it is important to precisely specify the scope of such teams operation: jurisdiction, deadlines and subject matter of their activity. The teams may be entrusted with analysing and solving various problems, both short and longterm, e.g.: planning the professional careers and development of employees, creating the strategic vision of the library in 5, 10 or 15 years, planning and implementing marketing strategies, creating guidelines for library modernisation (the used technologies, new services, tackling specific problems), monitoring the environment and the users, building the longlasting relationship with the parent university and establishing communication with other library, information or scientific facilities. Temporary participation in responding to current operational issues may also be highly valuable, such as development of more effective methods of retrieving books from university employees, reducing the number of destroyed or stolen volumes, finding sponsorship, extending the opening hours of the library in the period of the endofterm examinations, etc.
It should be noted that apart from actual participation in having a real influence upon decisions, organisations may utilize perceptual participation, aimed at the perception (sense) of the employees in terms of their influence in this respect. The benefits enumerated above can often be secured by purely perceptual participation, where the authority is exercised along the lines of: You can participate all you like Ill still do what I think is best. However, this sort of a solution bears only partial and shortlived success, and library leaders should aim to facilitate actual participation rather than just a decoy.
The available literature on commercial organisation management provides numerous hints to be used in empowerment management, which can successfully be implemented in informationlibrary activities. And although it is unquestionably a complex and difficult task, I hope this superior and employee opinion will encourage you to further study the issue and possibly inspire you to put some of the above into practice.
1. C. Sikorski, 1998. Ludzie nowej organizacji: Wzory kultury organizacyjnej wysokiej tolerancji niepewności. Łódź: Wydaw. Uniwersytetu Lódzkiego, p. 86.
2. Ibid., p. 104.
3. D.E. Riggs, 2001. The Crisis and Opportunities in Library Leadership, Journal of Library Administration, 32, no. 3/4, pp. 67.
4. E.B. Zybert, 2006. Problemy mobbingu w zawodowym życiu bibliotekarzy i ich organizacyjnej działalności, Przegląd Biblioteczny, 74, no. 1, p. 44.
5. C.A. Olson and P.M. Singer, 2004. Winning with Library Leadership: Enhancing Services through Connection, Contribution, and Collaboration. Chicago: American Library Association, p. 109.
6. Ibid., pp. 2981.
7. A. Tuziak and B. Tuziak, 2003. Partycypacja i partnerstwo jako przejawy podmiotowości pracowniczej. In: Organizacje przyszlości : szanse i zagrożenia w kontekście integracji europejskiej, edited by L. ZbiegiemMaciąg, W. Pawnika. Kraków, p. 56.
8. Ibid., p. 57.
9. J. Mączyński, 1996. Partycypacja w podejmowaniu decyzji. Warszawa: Instytutu Filozofii i Socjologii PAN, p. 49.
10. D. Stephens and K. Russell, 2004. Organizational Development, Leadership, Change and the Future of Libraries, Library Trends, 53, no. 1, pp. 239241, 244.
11. J. Penc, 2001. Umiejętności kierowania ludźmi, Ekonomika i Organizacja Przedsiębiorstw, no. 6, p. 30.
12. Ibid., p. 29.
13. Olson and Singer, Winning with Change … p. 77.
14. Por. J. Penc, Umiejętności kierowania ludźmi … p. 28.
15. D.E. Riggs, The Crisis and Opportunities, … pp. 9, 1314.
16. J. Penc, 2000. Kreowanie zachowań w organizacji. Warszawa: Placet, p. 221.
17. K. Holloway, 2004. The Significance of Organizational Development in Academic Research Libraries, Library Trends, volume 53, no. 1, pp. 1415.
18. J. Mączyński, Partycypacja w podejmowaniu … pp. 5055.
K. Holloway, 2004. The Significance of Organizational Development in Academic Research Libraries, Library Trends, volume 53, no. 1, pp. 1415.
J. Mączyński, 1996. Partycypacja w podejmowaniu decyzji. Warszawa: Instytutu Filozofii i Socjologii PAN.
C.A. Olson and P.M. Singer, 2004. Winning with Library Leadership: Enhancing Services through Connection, Contribution, and Collaboration. Chicago: American Library Association.
J. Penc, 2001. Umiejętności kierowania ludźmi, Ekonomika i Organizacja Przedsiębiorstw, no. 6, pp. 2232.
J. Penc, 2000. Kreowanie zachowań w organizacji. Warszawa: Placet.
D.E. Riggs, 2001. The Crisis and Opportunities in Library Leadership, Journal of Library Administration, 32, no. 3/4, pp. 517.
C. Sikorski, 1998. Ludzie nowej organizacji: Wzory kultury organizacyjnej wysokiej tolerancji niepewności. Łódź: Wydaw. Uniwersytetu Lódzkiego.
D. Stephens and K. Russell, 2004. Organizational Development, Leadership, Change and the Future of Libraries, Library Trends, 53, no. 1, pp. 238257.
A. Tuziak and B. Tuziak, 2003. Partycypacja i partnerstwo jako przejawy podmiotowości pracowniczej. In: Organizacje przyszlości : szanse i zagrożenia w kontekście integracji europejskiej. edited by L. ZbiegiemMaciąg, W. Pawnika. Kraków, pp. 5567.
E.B. Zybert, 2006. Problemy mobbingu w zawodowym życiu bibliotekarzy i ich organizacyjnej działalności, Przegląd Biblioteczny, 74, no. 1, pp. 2749.
Bożena Jaskowska is reference librarian in the Department of Information Science at the Library at Rzeszów University as well as lecturer of information science in the University of Information and Management in Rzeszów.
E–mail: bjasko [at] univ [dot] rzeszow [dot] pl
© 2008 Bożena Jaskowska.